FAQs
Find answers to common questions about ordering, shipping, tracking, and returns. Need help with a specific order? Email us at tito3062026@gmail.com and include your order number.
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Orders & Products
Q: How do I choose the right product or option?
Please review the product description, images, specifications, and available options before placing your order. If you have a question about size, compatibility, or a particular variant, send us the product link and we’ll help you check.
Q: Will I receive an order confirmation?
Yes. We’ll send a confirmation to the email address you provide at checkout. If you don’t see it, please check your spam folder and make sure you’re checking the same email address you used for your order.
Q: Can I change or cancel my order?
Please email us within one hour of placing your order. We’ll check whether it can still be changed or cancelled. Once an order has been dispatched, changes and cancellations are no longer possible through this process.
Q: Can I change my delivery address?
Contact us as soon as possible if you entered the wrong address. We may be able to update it before your order ships, but we cannot change the delivery address after dispatch.
Shipping & Tracking
Q: Do you ship internationally?
Yes. We offer international shipping to destinations supported at checkout. Enter your delivery address to see the shipping options available for your location.
Q: How much does shipping cost?
Standard shipping is currently advertised as free. If an Express option is available for your destination, any additional shipping charge will be shown at checkout before you place your order.
Q: When will my order arrive?
Orders typically ship within 1–3 business days. After dispatch, estimated delivery is 8–15 days with Standard Shipping or 5–7 days with Express Shipping, where available. These are estimates; customs processing, carrier delays, holidays, and your location can affect the arrival date.
Q: How can I track my order?
Once your order ships, we’ll email you a shipping confirmation with a tracking number. You can use it on our tracking page or on the carrier’s website.
Q: Why isn’t my tracking information updating?
A new tracking number can take up to 24 hours to appear in the carrier’s system. Updates may also pause while a parcel is transferred between carriers or processed through customs. If you need help understanding an update, email us with your order number and tracking number.
Q: Why has only part of my order arrived?
If you ordered more than one item, check your shipping confirmations and tracking details to see whether another parcel is still on its way. If an item is missing and you cannot find a tracking update for it, contact us with your order number so we can investigate.
Q: What should I do if my order is delayed or hasn’t arrived?
If the estimated delivery window has passed, email us with your order number and tracking number. If your order has not arrived 25 business days after dispatch, please contact us as soon as possible and within 45 days of placing the order so we can look into it.
Q: Will I have to pay customs duties or import taxes?
International orders may be subject to duties, taxes, or customs clearance charges set by the destination country. These charges are the customer’s responsibility and are separate from the amount paid at checkout unless checkout expressly states otherwise.
Returns & Refunds
Q: Do you accept returns?
Eligible items may be returned within 30 business days of delivery. Please email us within five business days of receiving your order to start the process. Items should be in their original condition and packaging, with tags attached where applicable, and accompanied by proof of purchase.
Q: How do I start a return?
Email tito3062026@gmail.com with your order number, the item you’d like to return, and the reason. We’ll review your request and send the appropriate return instructions. Please do not send an item back before contacting us, and do not send it to the product manufacturer.
Q: What if my item arrives damaged or incorrect?
If an item arrives damaged, email us within 48 hours of delivery with your order number and clear photos of the item and packaging. If you received the wrong item, contact us promptly with photos as well. Please keep the item and packaging until our team has reviewed your case.
Q: Who pays for return shipping?
For a return unrelated to a damaged item, the customer is responsible for return shipping costs. If your item arrived damaged, contact us first so we can review the issue and explain the next steps.
Q: Can I exchange an item for another size or color?
We do not currently offer direct exchanges. If you’d like a different size or color, please place a new order and contact us to arrange a return of the original item if it is eligible.
Q: When will I receive my refund?
Refunds are processed within 30 days in the currency used for the original purchase. Your bank or payment provider may need additional time to show the funds in your account. If you believe an issued refund is missing, please contact us with your order number.
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